Terms of Service
Last Updated: February 1, 2025
1. Introduction
Welcome to OnPoint Recruitment Coordination ("Company," "we," "us," or "our"). We provide professional consulting services that may be booked online through our website. By accessing or using our services, you agree to be bound by these Terms of Service and Service Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
For the purposes of these Terms, a "Client" refers to any individual, business, organization, or other entity that engages with our services in any capacity. This includes, but is not limited to, those who book consultations, request information, utilize our resources, communicate with us regarding our services, or otherwise interact with OnPoint Recruitment Coordination for professional purposes.
2. Services Provided
Consulting Services:
We offer consulting services that may be scheduled through our online booking system. Services may be provided remotely as specified at the time of booking. We reserve the right to modify or discontinue any aspect of our services at any time.Service Packages:
We offer multiple service packages designed to accommodate varying client needs. These include:A La Carte Package (Scheduling Only)
Per Hour Package (Coordination Operations)
Project Work Package (Extended Engagements)
For a complete list of eligible services and detailed descriptions, please refer to the relevant sections below.
3. Booking and Payment
Scheduling:
All consultations and services must be booked in advance through our online scheduling system.Payment:
Payment is not required at the time of booking a discovery call unless otherwise agreed upon. Service appointments require a booking fee as outlined in section 5. We accept various forms of payment, including credit/debit cards and online payment platforms.Cancellations & Rescheduling:
Discovery calls may be cancelled at any time prior to the meeting.Service appointments must adhere to the terms as outlines in Section 5 . Failure to comply may result in cancellation fees as outlined in Section 5.
4. Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, but is not limited to, losses related to profits, data, business, goodwill, or other intangible losses, even if advised of the possibility of such damages. In no event shall our liability exceed the total amount paid by you for our services over the past twelve (12) months. You also agree to indemnify and hold us harmless from any claims arising from your use or misuse of our services.
5. Cancellation Policy
A. A La Carte Package
Cancellation Terms:
Cancellations may occur any time, at least 48 hours in advance
If cancellation occurs within the initial 4 service hours, a fee of $80 per hour for services rendered will apply.
If cancellation occurs after the initial 4 hours The client will be charged the agreed “per schedule” rate for all completed services, plus a $100 cancellation fee
Cancellations made after the 48-hour notice window, if services have not yet begun, will incur a $100 cancellation fee.
B. Per Hour Package
Cancellation Terms:
Clients may cancel after 8 hours of service or after one operational day of service (whichever comes first).
(Example: If 8 hours are split over 4 days, cancellation may occur after the first scheduled day.)The client will be charged the agreed hourly rate for all completed service hours, plus a $100 cancellation fee (adjusted against any deposit if applicable).
Cancellations made at least two weeks (14 days) in advance will incur no fees.
Cancellations made after the two-week window but before services begin will incur a $250 cancellation fee.
All deposits/booking fees are non-refundable.
C. Project Work Package
Cancellation Terms:
Services may be canceled after 80 hours of service. The client will be charged the agreed upon hourly rate, for hours completed plus a $500 cancellation fee.
Cancellations made at least two weeks (14 days) in advance will incur no fees.
Cancellations made after the two-week window but before services begin will incur a $500 cancellation fee.
If services are canceled after commencement but before reaching 80 hours, the client must pay for a full 80-hour prorated rate of $70/per hour, plus a $100 cancellation fee.
All deposits/booking fees are non-refundable.
6. Minimum Service Requirements
A. Per Hour Package
New Clients:
A minimum of 8 hours must be booked, which may be distributed over multiple days or weeks.Established/Returning Clients:
A 1-hour minimum is required.Eligible Services:
This package may be used for any coordination operation (please refer to our full service list for a more comprehensive guide).
B. A La Carte Package
Scheduling Services Only:
New Clients: A minimum of 8 hours must be booked, which may be split across different days or weeks.
Established/Returning Clients: A 1-hour minimum is required.
Additional services beyond scheduling require selection of the Per Hour Package.
If scheduling requests exceed 7 per hour, the client will be offered a one-time opportunity to switch to the Per Hour Package. Declining this option will preclude future offers of conversion.
C. Project Work Package
Requires a minimum commitment of 40 hours per week for at least 4 consecutive weeks. Additional hours may be booked, but the service level cannot fall below this minimum.
This package is eligible for all coordination operations (please refer to our full service list for a more comprehensive guide).
7. Maximum Service Limits
A. A La Carte Package
Services may continue for the duration agreed upon by the client and the Company.
B. Per Hour Package
Limited to 120 consecutive hours within any 3-week period (or three consecutive weeks regardless of hours worked).
Services required beyond this limit must transition to a Project Work contract.
C. Project Work Package
Limited to 480 consecutive hours within any 3-month period (or three consecutive months regardless of hours worked).
8. Sick Leave & Service Interruptions
A. A La Carte & Per Hour Packages
If a coordinator is unavailable due to illness or other unforeseen circumstances, the client will not be charged for the affected day(s) of service.
For one-day/8-hour engagements, clients may cancel without penalty.
As a goodwill gesture, if the client reschedules, they will receive a 50% discount on the first 4 hours of the rescheduled service (applicable only to single-day/8-hour bookings).
B. Project Work Package
Clients will not be charged for service interruptions due to coordinator illness.
Upon resumption, a 50% discount on the first 8 hours (one full day) will be applied, provided the coordinator was unavailable for a minimum of one full day (8 hours).
Additional sick days beyond the initial 8 hours/1 day do not warrant further discounts.
No discount is provided if the absence is less than 8 hours and the coordinator resumes work the following day.
9. Booking & Deposit Fees
A. A La Carte Package
No booking or deposit fees apply.
B. Per Hour Package
A non-refundable deposit/booking fee of $280 is required, which will be applied toward the first 4 hours of service.
C. Project Work Package
A non-refundable deposit/booking fee of $2,000 is required, which will be applied toward the first 40 hours (one week) of service.
10. Invoice Payment Terms
A. Payment Deadline: All invoices must be paid in full within seven (7) business days from the invoice date. Failure to meet this deadline will result in the application of late payment fees as outlined below.
B. Late Payment Fees:
Payments received after the due date but within 7 days will incur a late fee of 5% of the outstanding balance.
Payments received between 8 and 14 days past due will incur a late fee of 10% of the outstanding balance.
Payments received 15 or more days past due will incur a late fee of 15% of the outstanding balance, plus an additional administrative fee of $50.
C. Interest Charges: In addition to the above fees, any invoice outstanding for more than 30 days will accrue interest at a rate of 1.5% per month (18% annually) until paid in full.
D. Collection and Legal Action: If an invoice remains unpaid for more than 60 days, we reserve the right to refer the matter to a collections agency or take legal action. Any additional costs incurred in the collection process, including legal fees, will be the responsibility of the client.
E. Payment Disputes: If a client disputes any portion of an invoice, they must notify us in writing within 5 business days of receiving the invoice. Failure to do so will be considered an acceptance of the charges as invoiced.
F. Waivers and Exceptions: We reserve the right to waive or modify late fees at our sole discretion. Any waivers granted do not set a precedent for future invoices.
Standard Clause By using our services, the client agrees to adhere to the invoice payment terms stated in this document. Failure to comply with these terms may result in late fees, interest charges, and legal action as outlined above. Continued use of our services constitutes acknowledgment and acceptance of these terms.
11. Onboarding Requirements
A. A La Carte & Per Hour Packages
A minimum of 4 hours must be allocated for onboarding.
B. Project Work Package
A minimum of 16 hours must be allocated for onboarding.
12. No Guarantees
Our consulting services are provided based on professional expertise and experience; however, we do not guarantee specific outcomes or results. All advice and recommendations are for informational purposes only, and you assume full responsibility for decisions made based on our services.
13. Right to Terminate
Termination by Either Party:
Either party may terminate these Terms by providing written notice, within the time frame as outlined in section 5. All applicable fees will apply.Termination in Connection with Projects:
If termination is requested in relation to a project, all monies originally agreed upon must be paid in full, regardless of service completion.Termination by the Company:
We reserve the right to terminate services if there are violations of these Terms, non-payment, or misuse of our services. Upon termination, all use of our services must cease. Provisions regarding confidentiality, intellectual property, and limitations of liability shall survive termination.
14. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared in connection with our services. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or legal process.
15. Intellectual Property
Company's Intellectual Property:
All intellectual property related to our services—including trademarks, copyrights, and proprietary technology—remains our exclusive property.User-Provided Content:
Any intellectual property provided by users remains their property; however, by using our services, users grant us a limited, non-exclusive license to use such content as necessary for service provision.Users may not reproduce, distribute, or create derivative works from our intellectual property without express written permission.
16. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal data. By using our services, you acknowledge that you have read, understood, and consent to our data practices as described therein.
17. Governing Law & Dispute Resolution
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall be governed by the laws of the State of Texas. The place of arbitration shall be San Antonio,Texas. Claims shall be heard by a single arbitrator. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party's actual damages, except as may be required by statute. The parties agree that failure or refusal of a party to pay its required share of the deposits for arbitrator compensation or administrative charges shall constitute a waiver by that party to present evidence or cross-examine witnesses. In such an event, the other party shall be required to present evidence and legal argument as the arbitrator(s) may require for the making of an award. Such waiver shall not allow for a default judgment against the non-paying party in the absence of evidence presented as provided for above.
18. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after any such changes constitutes acceptance of the revised Terms.
19. Contact Us
For any questions regarding these Terms, please contact us at:
OnPoint Recruitment Coordination
San Antonio, Texas
Email: Contact-Us@OnPointCoordinators.com
Phone: 830.742.0918
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Service Terms & Conditions.